REFUND/RETURN POLICY
FTR Global™ stands behind all its product offerings and strives to ensure that every purchase is satisfactory. In the unlikely event that it is not, FTR Global™ will refund or replace your product according to the following:
Customers — If a customer purchases a product through any FTR Global™ website, they may request a refund from Customer Support. FTR Global™ will issue a refund to a customer after receiving a request in writing within thirty (30) days of the purchase date. Customers must obtain an approved Returned Merchandise Authorization (RMA) from Customer Support and return Products in resalable condition. Qualified and eligible products shall receive a refund less a 20% restocking fee minus all shipping and handling charges associated with the order.
Damaged Products/Shipments — In the event a Customer receives damaged product, or product that is in less than commercially reasonable condition, the Customer must contact Support at (980) 224-0141 within five (5) calendar days of delivery of said products and submit photos of the damaged product to Support at reactionftrglobal@gmail.com. Support will determine, at its sole discretion, if the damaged product claim is valid. FTR Global™ reserves the right to accept or refuse a damaged shipment claim. If FTR Global™ Support finds that the claim is valid, it will provide a shipping callback tag to the Customer. The Customer must return the products to FTR Global™ in the original packaging, along with the packing slip, within thirty (30) days of the date of the claim. The products will not be replaced if returned after thirty (30) days from the date the claim is made. If Support does not receive acceptable photos of the damaged product within five (5) calendar days, it will not provide a shipping callback tag. It is the responsibility of the Customer to act within the time frame listed above. No exceptions will be made.
Return Merchandise Authorization (RMA) — In order to facilitate the return process, a Customer must obtain an RMA number by contacting Customer Support via email at reactionftrglobal@gmail.com. The RMA number must be written on the outside of the shipping box. If a package is returned to FTR Global™ without an RMA number on the outside, the package will be refused and returned, and no refund will be issued. Products must be received by FTR Global™ within seven (7) calendar days after the issuance of the RMA, in full resalable condition, or no refund will be issued, and the option of refunding will be forfeited.
Lost/Late Deliveries- USPS requires the Recipient to submit a Missing Mail Search Request. This can be done by visiting your local USPS office, or you can request a search for your missing mail piece, by going to:
The process for the online submission is to sign in or register at the link above. Complete your search request form by providing all the required information and selecting submit. You will receive confirmation that your search request has been submitted.
Based on final Disposition by USPS, if the delivery is in fact deemed undeliverable due to no fault of Customer, FTR Global™ will either replace or refund the order within 3 working days.
Disputes/Clawbacks- It is expressly forbidden for the Customer stop payment and/or dispute charges without following the Terms and Conditions set forth in this Refund Policy. The Customer understands that FTR Global™ has the right, at its sole discretion, to withdraw any offers for Refunds or Replacements, and Customer agrees to release back to FTR Global™ any funds which were retained or clawed back as a result of the Customer violating this provision of the Refund Policy.