Jennaz Refund Policy 

Operated by FTR Global™

631 Brawley School Rd. Suite 300-162

Mooresville, NC 28117

 

Effective Date: July 8, 2025

 

At Jennaz, we want you to be thrilled with your purchase. If you’re not satisfied, we offer returns and refunds under the terms below. Please read this policy before buying, as it explains your rights and our process. For questions, contact us at support@jennaz.shop or (980) 224-0141.

 

1.      Returns for Any Reason

 

You may return most items purchased from jennaz.shop within 30 days of delivery for a refund, subject to the following:

 

Eligibility: Items must be unused, in their original packaging, with all tags and accessories included.

Process: Request a Return Merchandise Authorization (RMA) by emailing support@jennaz.shop with your order number and reason for return. We’ll provide an RMA number, which must be included in or on the return package.

Deadline: Ship the item back within **14 days** of receiving the RMA.

Refund Amount: Refunds are issued to your original payment method, minus a **15% restocking fee** (to cover inspection and repackaging) and any non-refunded shipping costs. The restocking fee does not apply to defective or incorrect items.

Non-Returnable Items: Gift cards, custom orders, and personal care products are not eligible for return.

 

2. Damaged or Defective Products

 

If your item arrives damaged, defective, or incorrect, we’ll make it right:

Report Deadline: Contact us within **10 days of delivery** at support@jennaz.shop or (980) 224-0141 with your order number and clear photos showing the damage or defect.

Process: If we approve the claim, we’ll provide a **prepaid return label**. Return the item in its original packaging with the packing slip within **30 days** of claim approval.

Options: You’ll receive a full refund (including original shipping costs) or a replacement, based on your preference and item availability.

 

Note: If photos aren’t received within 10 days or the item is returned after 30 days, we may not be able to process the claim.

 

3. Return Merchandise Authorization (RMA)

 

To ensure a smooth return:

 

- Email support@jennaz.shop to request an RMA number.

- Include the RMA number in the package or write it on the shipping box.

- Returns without an RMA may be delayed or refused, as we need this to track your request.

- Ship returns within 14 days of RMA issuance to qualify for a refund.

 

4. Shipping Costs

 

Original Shipping: Original shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Return Shipping: You’re responsible for return shipping costs, unless the item is defective or we sent the wrong product, in which case we provide a prepaid label.

 

Note: A $2.99 label fee may apply for non-defective returns if we provide a label.

 

5. Refund Processing

 

- Refunds are processed within 5–7 business days of receiving your return.

- Refunds are issued to your original payment method. Bank or credit card processing may take an additional 3–5 days to appear on your statement.

- If you choose store credit (where available), it’s issued within 48 hours of return approval.

 

6. Lost or Late Deliveries

 

If your order doesn’t arrive as expected:

- Contact us at support@jennaz.shop, and we’ll assist with filing a USPS Missing Mail Search Request (or equivalent for other carriers).

- If the package is confirmed lost due to no fault of yours, we’ll refund or replace your order within **5 business days** of confirmation bu USPS that the package is undeliverable.

- Visit www.missingmail.usps.com for USPS-specific claims or contact us for help.

 

7. International Returns

 

For orders outside the U.S.:

- You’re responsible for return shipping costs and any customs duties or taxes, which are non-refundable.

- EU Customers: You have a **14-day right to withdraw** from the date of delivery, per EU Consumer Rights Directive. Refunds exclude return shipping and duties.

- Contact support@jennaz.shop for instructions and an RMA.

 

8. Questions or Issues

We’re here to help! Reach out at:

Email: support@jennaz.shop

Phone: (980) 224-0141

Hours: Monday–Friday, 9 AM–5 PM EST

If we can’t resolve your issue, you may contact your payment provider to discuss further options, per your consumer rights.

 

Notes

We reserve the right to deny returns for items damaged due to misuse or suspected fraud.

This policy applies to purchases made on jennaz.shop. In-store or third-party purchases may have different terms.

Jennaz is operated by FTR Global™, 30 N Gould St. Ste R,

Sheridon, WY 82801. View our full Terms of Service at jennaz.shop/policies/terms.